Passengers feedbacks about the carriers

The train was comfortable, arrived in time.

Ok

Hello Infobus,

As Infobus’ frequent customer, travelling from Montreal to Vilnius and further by bus to Belarus, I would be very happy to write a review.

Unfortunately, our May 21 trip for which you request a survey did not occur to my great chagrin, although I had booked three tickets online – one for my wife, another for me and the other for our dog of large breed. I had learned from an Infobus driver on my previous trips that Minsktrans buses, Infobus partner, do take dogs if the owner buys a passenger regular ticket for the dog.

To verify that and to be sure that no unpleasant surprise could await us, I wrote two email messages of inquiry to Minsktrans (will provide copies if needed). None of the messages had been responded…

When we arrived in Vilnius (from Montreal via Frankfurt), Minsktrans’ driver refused to take us on the bus saying that the regulations did not permit him to take the dog. He was very rude, did not wear the nametag and refused to tell his name; later he brought his nametag from the bus and show it to me for a second. I could however see his name – Artur Petrovich, but could not distinguish his last name). To my question, what I should do with the purchased tickets, he said, “I do not care.” In my view, his behavior was extremely unprofessional and unpolite - that’s not how an individual working with customers should behave, notwithstanding with senior citizens (I am 72, my wife is 64).

Now, three of us abandoned in an foreign city with no acquaintances with a dog…

In my humble view, Minsktrans with this kind of employees does not deserve to be an adequate partner of Infobus unless they train their drivers to be more professional and customer oriented…

On a slightly different note, I would like to claim a compensation at least for our financial losses let along our moral harm and discomfort.

The three tickets we purchased, but did not use are as follows:

1. Ticket number: 10510116 Carrier ticket number: 4172079; Cost: 162 BYN

2. Ticket number: 10510117 Carrier ticket number: 4172080; Cost: 162 BYN

3. Ticket number: 10510118 Carrier ticket number: 4172081; Cost: 162 BYN

TOTAL COST: 486 BYN

Please note that I purchased the tickets online from Canada and paid with my Canadian credit card.

Thank you and look forward to hearing from you,

Alex Danilovich

Serviciu bun! Recomand!

Alles sehr Gut

Alles sehr Gut

Really good service and very friendly driver, All very good

Moc dekuji. Vŝechno v piźadky

Szybko i wygodnie

Super